Our Value

  • TO ENHANCE LIVING

    Driven by our mission statement, we strive to add more value to our industry every day. At KOAZI, our objective is to ensure that our products integrate effortlessly into your lifestyle, reflecting your personal style and enhancing your daily experiences.

  • CUSTOMER SATISFACTION

    At KOAZI, we prioritize the customer journey from research and purchase to post-sale interactions. Our goal is to ensure every customer enjoys an exceptional experience. We maintain open communication with customers,valuing feedback of all kinds.

  • INNOVATION DRIVEN

    When we create new products, we prioritize both form and function. Each design must blend aesthetic appeal with practicality; otherwise, it doesn't meet our standards or your home's. We craft exquisite fixtures that not only enhance your space but also prioritize safety, ensuring you bring home products that are as stylish as they are secure.

Shipping policy

We proudly offer FREE shipping via DHL, UPS or other reliable express companies! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 10 business days. Please consider any high peak season, holidays, natural disasters or pandemics may impact delivery times.

Shipping availability:

At present, we are shipping to United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, Kuwait, Lithuania, Oman, Greece, Croatia, Romania, Bulgaria, Estonia, Cyprus, Qatar, Slovakia, Slovenia, Latvia, Thailand, Luxembourg, Georgia, Malaysia, Hungary, Taiwan, Réunion. Please contact us if your place is not on the list, and we will check if there are other options for you. 

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. 

Please allow 1 to 3 working days for the tracking information to show.

Wrong or Defective Items

If you received the wrong or defective items, please take some clear pictures of the situation and contact us at: info@koazi.com within 7 days. We will look into and assist you in solving the problem.

We suggest you check the appearance and all the other necessary parts of the item after you receive your order, even if you are not planning to install it, and contact us within 7 days if you find any problems. Otherwise we will not be able to assist in replacing the wrong/defective items or reshipping missing accessories.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@koazi.com if you believe you have provided an incorrect shipping address.

 

Business Hours

Monday - Friday 9:30am to 7:00pm (CST)

Warehouse address (not for return)

United States: C/O 1420 N.Tamarind Ave Rialto CA 92376 

United Kindom: 36 Highwood Lane, Loughton, Essex IG10 3LU

United Arab Emirates: Al Suq Al Kabeer Street, Al Sabkha, Deira, Dubai.

Australia: *In process of relocation*